HOW ARE WE DOING? HOW SATISFIED ARE YOU IN THE FOLLOWING AREAS? 1. Customer Focus ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 2. Ethical Practices ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 3. Reporting ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 4. On Time Deliveries ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 5. Cost Effectiveness ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star IN COMPARISON TO OTHER 3PL COMPANIES YOU MAY HAVE USED IN THE PAST, HOW WOULD YOU RATE US? 1. Cost Effectiveness ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 2. Timeliness ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 3. Customer Service ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 4. On The Ground Account Managers ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 5. Upper Management ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 6. Accounting and Billing ---5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star GENERAL QUESTIONS YesNo 1. Were Key project deadlines met with a “whatever it takes” attitude? YesNo 2. Do you utilize Henrytrack? YesNo 3. Have we given the impression that we share in your vision and business model? ---Under 6 Months1 - 2 Years3 - 9 Years10 Years or more 4. How long have you been in contract with HII? 5. Overall how satisfied are you with our service? 6. What do you like about HII? 7. What do you not like about HII? IF YOU WISH TO BE CONTACTED CONCERNING THIS FEEDBACK PLEASE PROVIDE Your Name Your Email Your Phone
